Shipping policy

Joints & Connectors Shipping Policy

This Shipping Policy applies to purchases made from Joints And Connectors, trading name of Simon Phelps, sole trader.

Contact Details:
Phone: 07909 576127
Email: support@joints-and-connectors.co.uk
Address: 68 Glenmoor Road (Broomfield), West Parley, Ferndown, BH22 8QF, United Kingdom

1. Processing Time

All orders are custom-made to your specifications.
We aim to process and dispatch orders within 2–3 business days from the date your order is confirmed.
Processing times may vary depending on order complexity or size.

2. Shipping Methods and Delivery Times

We use trusted UK-wide carriers to deliver your items. Typical delivery times are:

  • Standard UK Shipping: 2–4 business days

  • Express UK Shipping: 1–2 business days (subject to carrier availability)

Delivery times are estimates only and may vary due to carrier delays, public holidays, or unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated based on the size, weight, and delivery location of your order and are clearly displayed at checkout.
We do not add any additional margins to the shipping cost — you pay the exact carrier rate.

4. Lost or Damaged Items

If your order is lost in transit or arrives damaged, please contact us within 14 days of delivery at support@joints-and-connectors.co.uk.
We will work with you and the carrier to resolve the issue promptly, including providing replacement items or refunds as appropriate.
Please keep all damaged items and packaging, as carriers may request evidence for insurance purposes.

5. Returns and Shipping for Faulty Items

For items that are faulty, damaged, or not as described:

  • Contact us before returning any items.

  • We will provide a prepaid return label or reimburse reasonable return shipping costs.

  • Refunds or replacements will be processed once the returned item has been received and inspected.

For custom-made or made-to-measure items returned for reasons other than faults, we do not accept returns.

6. Statutory Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection law.

7. Contact Us

For any shipping queries or concerns, please reach out to:
Email: support@joints-and-connectors.co.uk
Phone: 07909 576127

We are happy to guide you through the shipping and returns process and resolve any issues promptly.